Do not click the link. The FTC says legitimate companies will not ask for account information by text. If the message might be real, contact the company through a number or website you already know. Then forward the text to 7726 and report it at ReportFraud.ftc.gov.
What the messages look like
The FTC says spam texts promise prizes, gift cards or low-interest credit, or warn of suspicious account activity, a payment problem or a package delivery. Some links lead to fake sites that capture login details. Others try to install malware.
Families see these constantly. A parent expecting a parcel is an easy target. So is a teen who ordered something online.
The three habits
- Do not click or reply. Unexpected text that asks for information is a warning sign on its own.
- Check independently. Open the retailer or carrier app you already have, or use a phone number or website you know is real.
- Report and delete.
How to report
The FTC lists these options:
- Forward the text to 7726 (SPAM) so your mobile provider can help block similar messages.
- Use your messaging app's report junk or spam option.
- Report to the FTC at ReportFraud.ftc.gov.
Reduce the volume
The FTC suggests using your phone's built-in filtering and blocking, asking your wireless provider about blocking tools, or installing a call-blocking app that also handles texts. Set up filtering on the children's phones too.
If you already tapped
Follow the FTC's phishing advice: update your security software and run a scan, change passwords for any account you entered, and visit IdentityTheft.gov if personal information may be exposed. The wider method is in teach a teen to spot phishing.
A family rule that works
Agree that anyone who gets a text asking for money, a code or a login shows another family member before acting. It costs thirty seconds and stops most scams.
Quick check
What does 7726 do?
The FTC says forwarding a spam text to 7726 (SPAM) lets your provider help block similar messages.
The text says my package is held. How do I check?
Contact the company using a phone number or website you already know is real, not the link in the message.
Sources
Last reviewed: 19 October 2026.
