Get help. Talk to a human if you need one.
Four ways to get unblocked, four support tiers depending on what you have signed up for, and one emergency channel for the things that cannot wait. We do not route you through a bot maze.
Pick the right channel.
Start with the path most likely to get you unblocked fastest. Each channel is staffed.
Documentation
Self-serve guides, API reference, deployment patterns, and configuration recipes. Searchable and versioned.
Open docsKnowledge base
Common errors, debugging playbooks, and the answers to the questions support gets most often.
Browse articlesCommunity
Engineer-to-engineer help on the public forum. Maintainers and the team are in there every day.
Join the forumDirect support
Talk to a human. Reach the support team for account, billing, and deployment escalations.
Contact supportResponse SLAs by plan.
Every tier includes documentation, the knowledge base, and the community forum. The named SLAs apply to direct support.
Community
- Acknowledge
- Best effort
- Triage
- Forum-driven
- Channel
- Public forum + docs
Team
- Acknowledge
- 1 business day
- Triage
- 2 business days
- Channel
- Email + portal
Enterprise
- Acknowledge
- 4 business hours
- Triage
- 1 business day
- Channel
- Email + portal + shared Slack
Sovereign
- Acknowledge
- 1 hour, 24x7
- Triage
- Continuous
- Channel
- Dedicated on-call bridge
Emergency channel
For active security incidents involving the platform, write to security@safeguard.sh. For all other urgent matters where waiting on the standard queue is not acceptable, write to contact@safeguard.sh. Both inboxes are monitored 24x7 by an on-call engineer.
Most questions are answered in the FAQ.
We keep a running list of the questions support hears most often, with up-to-date answers.
Open the FAQRelated
Adjacent surfaces that the support team points people to most often.