Four ways to get unblocked, four support tiers depending on what you have signed up for, and one emergency channel for the things that cannot wait. We do not route you through a bot maze.
Start with the path most likely to get you unblocked fastest. Each channel is staffed.
Self-serve guides, API reference, deployment patterns, and configuration recipes. Searchable and versioned.
Open docsCommon errors, debugging playbooks, and the answers to the questions support gets most often.
Browse articlesEngineer-to-engineer help on the public forum. Maintainers and the team are in there every day.
Join the forumTalk to a human. Reach the support team for account, billing, and deployment escalations.
Contact supportEvery tier includes documentation, the knowledge base, and the community forum. The named SLAs apply to direct support.
For active security incidents involving the platform, write to security@safeguard.sh. For all other urgent matters where waiting on the standard queue is not acceptable, write to contact@safeguard.sh. Both inboxes are monitored 24x7 by an on-call engineer.
We keep a running list of the questions support hears most often, with up-to-date answers.
Open the FAQAdjacent surfaces that the support team points people to most often.