Safeguard
Compliance•

What evidence should you request from a healthcare software vendor?

A practical list of documents to ask a health software vendor for, what each one proves, and what it leaves out. Use it to build a vendor evidence pack.

Safeguard Security Team
3 min read

Ask for the business associate agreement, a subprocessor list, a recent independent report with scope and exceptions, a risk analysis summary, an incident response summary, a patch and vulnerability policy and proof of backup testing. Each proves something specific. Together they form an evidence pack for your file.

The evidence pack

DocumentWhat it provesWhat it does not prove
Business associate agreementContract duties acceptedControls operate
Subprocessor list with functions and locationsWho touches your dataThat each is vetted
Independent report such as SOC 2A tester examined defined controlsCoverage of your product or current state
Risk analysis summaryThe vendor assessed risks and vulnerabilitiesThat findings were closed
Incident response plan summary and contact testA route exists to reach themSpeed under stress
Patch policy with recent examplesIntent and some practiceEvery system is current
Backup and restore test recordRecovery was triedThat it works today
Access model descriptionWho can see PHIActual access logs
Component inventory or SBOMWhat software is insideReachability or fix status

How to ask

  1. Send one list, with a due date, and say which items are mandatory for your tier.
  2. Accept summaries where full documents are confidential, but ask for dates and scope.
  3. Ask for exceptions and open findings, not just the clean cover page.
  4. Keep every item with the received date.

Reading the results

  • Match report scope to the product you buy.
  • Check the dates and period covered.
  • Note any control the vendor marked as not applicable and ask why.
  • Compare answers against each other. A claim of daily patching with a six month old component list does not add up.

Map it to controls

Map what you receive to the rule's headings: risk analysis, access control, audit controls, integrity, transmission security, contingency plan and incident procedures. Gaps show where to ask follow ups.

Try it yourself

Click through it at your own pace, or open it full screen. Trace one piece of evidence to the controls it supports, and see how a single document can cover several requirements.

Keep it proportionate

A tier three vendor does not need nine documents. The Security Rule allows a flexible approach that weighs size, complexity, cost and risk.

Where Safeguard fits

Safeguard offers SBOM and dependency scanning, reachability analysis, continuous monitoring and evidence automation that can support a vendor review. You can run a free scan at gold.safeguard.sh/scan. It does not make any organisation compliant with HIPAA, and this post is not legal advice.

Quick check

Should I ask for penetration test reports?

Ask for a summary with scope, date and remediation status. Full reports are often shared under agreement.

How long should I keep the evidence?

The rules have documentation retention requirements. Confirm periods with counsel.

Sources

Last reviewed: 19 October 2026.

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