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A bad day checklist: operating through a large outage

Grid, GPS, cloud or vendor outage: one resilience checklist for a small software team, built from CISA lessons on contingency planning and manual fallback.

Safeguard Security Team
3 min read

Most doomsday scenarios reduce to the same practical question: can your team keep working when something big and shared fails? A one page checklist covers it. The items below come from CISA's lessons on the Ukraine attack, GPS dependence and SATCOM, plus a vendor update outage.

Why one checklist

Power cuts, a GPS disruption, a cloud region failing and a bad vendor update look different. What breaks for a small team is similar: you lose access, lose time sync, lose tools, and lose the ability to coordinate. Preparing for the shared effects covers many scenarios.

The checklist

People and contact

  • A printed or offline list of who decides, who fixes and how to reach them without your chat tool.
  • A named backup for each role.

Access

  • Break-glass accounts for your main identity provider and cloud console, stored securely and tested.
  • Multi-factor authentication methods that do not all depend on one device or one network.

Data

  • Backups kept somewhere your normal credentials cannot delete, with a restore you have actually tested. CISA's Ukraine alert shows attackers targeting recovery by wiping systems and disabling devices.

Operations

  • A written manual mode for each critical process. CISA advises developing and exercising contingency plans for safely operating or shutting down processes if a control system is breached.
  • Runbooks stored offline.

Dependencies

Communication

  • A template for telling customers what is happening, what is affected and when you will update.

Rehearse it

A checklist you never practice fails. Hold a short exercise twice a year: pick one scenario, such as no cloud console for four hours, and walk through it. Write down what surprised you and fix those items.

Keep it small

Do not try to prepare for every scenario. Prepare for loss of access, loss of data, loss of time, and loss of a key vendor. Those four cover most of what the sources describe.

Sample scenarios for the rehearsal

Use short, concrete prompts. Our cloud console is unreachable for four hours. Our identity provider is down and nobody can sign in. Time is wrong on half our servers. A vendor update has broken one in ten laptops. For each, ask who notices, who decides, what customers see and what the first three actions are.

Keep the session to an hour, and write down fixes with owners and dates. The point is not a perfect answer. It is to find the gap while the stakes are low, such as a break-glass account that no one remembers the location of.

Quick check

What is the first thing to prepare?

A way to reach people and critical consoles without your normal tools, since loss of access slows everything else.

Sources

Last reviewed: 19 October 2026.

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